Baby’s Days have fixed the Picture links on the Demo Site!

Hey readers, sorry again about the lack of blog posts this week!  Things are just so insane planning my wedding and working as a childminder; the blog will have to slow right down but there is still plenty of material to cover including a very sensitive issue with the legalities of Childminders using Baby’s Days.  I’m waiting for absolute clarity on this from The Information Commissioners Office before blogging properly but hopefully early next week I will know more.

If you are concerned about this in the interim as many seem to be on Facebook, you should read this and contact the ICO directly; note that you don’t have a contract with Baby’s Days, you accept their T&Cs.  I am more than sure if you approach Baby’s Days you will get their rose tinted view and not the actual facts to say the least, so the impartial link should help with that.

Today’s blog post is a quick one.  A while ago I posted about how individual photos were able to be viewed without any authentication by the person attempting to view them.  Baby’s Days fixed the issue whilst insisting I was a lair, but I proved the loophole was still present in the demo system in a follow up post; which you can read here.

Baby’s Days still insist that I was lying and that all individual photos required validation (which isn’t true as you can read from the comments in the blog, customers reported their photos were not individually password protected), Mark Kahl the director of Baby’s Days insists I am a liar and continues to post comments such as this in the official Baby’s Days Support Group:

Mark-Kahl-calls-me-a-bad childminder againAnyway, the reason for this blog post is because now photos on the demo do require authentication, isn’t that a bit weird.  Why has it suddenly changed?  These are the questions that Baby’s  Days customers should be asking.  Please make sure you  backup your data and don’t record data on any aspect of the system that can not be backed up.

I promise to blog later in the week, I’m going to blog about a company called Orange Moon and also about a childminder who encountered an inspector who was not so keen on Baby’s Days.  I’d also love to hear form anyone that has provided Baby’s Days with any planning records or other intellectual property over the years for another blog post I’m drafting.

Hope you all had a fab easter and that Tuesday doesn’t hurt too much!

Are Baby’s Days denying that photos could be accessed without a password?

The short answer to this is that yes they are denying it, even though many people commented on the blog and messaged me on Facebook to say they could see photos without needing a password.

I’ve frequently contacted Baby’s Days to ask if they want to comment on any blog posts and they always ignore me.  They know how to contact me if they do want to clear up any possible discrepancy I may have posted.  Yet they have never contacted me to clarify the content of anything I have posted.

This is because everything posted is 100% accurate. 

Some of his supporters believe that I am able to make up “lies” under free speech rights, but free speech doesn’t give you the right to lie. The reason I can continue to post these things that reflect badly on Baby’s Days is because they are all true and I can prove they are.

So as I say, until Wednesday there has been radio silence from Mark Kahl director of Baby’d Days regarding the factual content of this blog.  During my recent posts I’ve pointed out that photos could be accessed without a password.  Did Mark Kahl contact me to clarify issues on my latest post? No.  Did he issue a statement detailing how safe and secure his system is? No.

Instead he chose to post in the Facebook support group essentially calling me a liar.  Bear in mind a good portion of his customers have been banned from this group run by Kel Thomas so for their benefit here is what Mark Kahl, director of Sys IQ Ltd had to say about my latest blog post and how he has gone about reassuring you all that your data is “100% secure”.

1 2 3 4I’ve edited the post so you can just see the posts made by Mark Kahl, but if you would like to read the entire conversation between group members then click here.

The latest blog post was brought to my attention by a parent via the comments section of this blog, you can see the comment here.  After checking with some technical friends, I was informed that other parents could in theory access data in the way described by the parent, if the system was set up in the same way as it was at this nursery.  I then asked some blog readers that still use Baby’s Days to send me links to their photos so I could see if I could view them without their passwords.  Only after checking this information did I publish what the parent had mentioned.

It is 100% accurate to say that individual photos were able to be viewed without any authentication by the person attempting to view them. Anyone with the right information, and time, could have been able to determine and view anyone’s images on the system without ever needing to log in to babysdays.

How they can publicly deny this happened and call me a liar when everything points to the contrary is beyond me.  They are obviously just counting on their customers blind faith and assumptions that this company wouldn’t put their data at risk.  Obviously I am seeking legal advice as both Kel Thomas and Mark Kahl are publicly defaming me.

Given that Baby’s Days refused to update my system after advertising monthly updates, then terminated my account with no legal justification and then (maybe?  They wont confirm) deleted parts/all of my data illegally and in direct contradiction of the Data Protection Act and the advice of the Information Commissioners Office is surprises me enormously that anyone can believe a word that comes out of Mark Kahl’s keyboard!?

My message is clear.  Make sure ALL of your data is backed up, your documents, your notes, you dairies, registers, photos, the lot.  Use this company with your eyes wide open or you may find yourself in the same position as me unfortunately.

Are Baby’s Days really the people you want to do business with?!

You may have noticed a trend to this weeks blog posts. Let’s recap the post titles in date order Mon-Thurs:

1.  Babysday’s buy all domains similar to my blog
2.  Babysday’s buy NobleMinder domain
3.  Babysday’s (potentially) bribe customers to leave only positive reviews on their new website
4.  Babysday’s make false advertising claims

Just from these 4 posts alone it’s no surprise to find that I personally feel this company is very underhand in the way it conducts its business.  And it’s responsible for looking after apparently thousands of childminders data. That thought makes me feel a little bit queasy to be honest.

Last week I mentioned a guest blog post coming on Friday but sadly the guest blogger was up to his eyes and didn’t have time to prepare the material but now finally after a lot of hard work everything is done and I can now publish the guest bloggers post.

Richard Waite is the director of a company that used to be known as megaMinder. megaMinder offer a system almost identical to babysdays, infact I personally believe it has more features than Baby’s Days does and from what I’ve seen it had some of these features way before Baby’s Days.

The key thing about megaMinder is that it’s free. Totally Free. It has (total safe and appropriate) adverts that fund its development. The company is family run and all of the website (the app has been contracted as it needs a different skill set) has been designed in house.

By in house I mean actual in house, staff based in the UK that are part of the company. I don’t mean in house like Baby’s Days use it, to mean some man they found online who lives in the Ukraine or Outer Mongolia.  Anyway because members of the team are actually developers, with the right funding, their system would come on in leaps and bounds.

If all megaMinders customers opted to pay for the system and remove the adverts (which is an option they offer) then it would put Baby’s Days in serious shit poop.

So what did Baby’s Days do about this potential business rival?

Set up some unique selling points for their own software? Ummm no.

Improves customer service so it surpasses all others in the market? Definitely not?

Fix some of the minor problems that customers have on the system that would help significantly, like the iphone screen moving? Ermmm no.

In their typical fashion, obviously following the Dummies Guide on, “How Not To Do Business,” they trademarked their competitors brand name!!! Why would you even think that’s a good idea? 

Any questions about this blog post, please let me know and anything I can’t help with I will. Anything I don’t know, Richard is very helpful so I will pass along to him. The most important thing is that all current users of megaMinder have nothing to worry about, their service will continue as normal and their data will not be affected.

Here is the announcement from megaMinder, now called Minding Matters:

To all our customers, users and visitors

We would like to inform you that we have now rebranded our company for various reasons.

Whilst doing a google search on our company megaMinder in the beginning of September 2014 last year a link popped up to the Intellectual Property Office and we found the following. IPO

With further investigation it came to light the owner of an opposition company called baby’s days has opened another company called sysiq with whom they are associated with and trademarked our company brand megaMinder and what we offer our clients. (WOW what a great team these guys must be to work with.)

Now we could have very easily have opposed their application for the trademark however we felt that it would be negative and time would be wasted instead of focusing on the more important things like giving great customer focused software and services to our existing and new clientele.

The aggressive efforts they are going to try have a stranglehold of the market is not quite one would think reasonable and is totally unjustifiable.

Are these people you want to do business with? NO THANK YOU

So congratulations baby days / sysiq on acquiring your new trademark we wish you all the success and hope you manage to explain to your existing and new customers why you would want to conduct your business in this manner.

The rest of this week will be a week long special about Minding Matters, so make sure you pop back and don’t forget you can subscribe for updates!

 

Baby’s Days false claims

Quick blog post tonight as I’m a busy bee and the blog and facebook are both super busy.

Tonight blogs post is going to be exmaining some claims made by Baby’s Days.  To keep it simple, I’m going to quote what Baby’s Days have said and then underneath I’m going to tell you what’s actually true.

Only Baby’s Days has complete Parental Access

Umm, this isn’t true.  MegaMinder, Tapestry , Owl Track, Orbit, EY Log and many others all alow parents to add information to the system, message the childminder and comment on photos.  Some of them do even more than Baby’s Days does!  For example, MegaMinder (which is free) lets parents put on medicine info and injury forms.  It seems to me MegaMinder had many of the features Baby’s Days has before Baby’s Days!

No special or additional software is require

Again, this isn’t true.  If you only have IE as a browser you will have to download Firefox.  Sometimes some things don’t work in Firefox so then you have to download Chrome too.  You also need an up to date Flash and Java.  You also need a PDF reader to view most information on your own device.  If you use an iphone or ipad you need to make sure it has enough RAM.

Parent’s access is controlled by you

This isn’t true.  Parents can change their own passwords and then that means the administrators can’t log in as the parents as they don’t know the password.  You’re supposed to ask your parents not to change their passwords themselves, but to ask you to do it.

We release amazing new features onto the system every month

This isn’t true either.  They do have new features most months but not all customers are entitled to receive them, it comes down to the directors whim who does and doesn’t get the updates.  So the truth is some customers get new features most months.  But also remember they never commit to time scales of new features, like their new video upload and the extremely elusive app.

We back up your data every day in two different geographical locations so you don’t have to.

This isn’t true, you should back up all your data yourself to your own computer.  You must also register with the ICO.

Baby’s Days is the only system available that will allow you to upload video

This isn’t true, Learning Journey does this too, so does Evernote, EY Log and Tapestry also have this feature as do many others.  Also Baby’s Days doesn’t upload the video, YouTube does, so you can easily upload any video to YouTube, make it an unlisted video, then pop the link to the video in your diary/Observation.  You can do this on any system.

We are the only complete solution on the market for every child care setting.

Not true.  MegaMinder is free and does nearly all the same stuff, Owl Track also does everything, EY Log, Evernote and Connect Childcare, also do everything.  There is also on offline service that does all the same stuff as Baby’s Days, called Jeans DataBase that gets fantastic, (uncensored) reviews and the lady that runs it is apparently very helpful.  In fact all of the systems have really great reviews, of course I’ve read the odd one or two gripe, but when you consider most of these systems are free it’s amazing really they have the time and money to be so customer orientated.  Especially when you conisdier how much Baby’s Days costs and how awful I’ve found their Customer Service to be.

There is a Facebook group for the other systems where the owners answer questions you might have if anyone wants to have a nose, click here.  Baby’s Days aren’t in there as they don’t like to answer questions such as, “Can Baby’s Days see my data and access my system”.

I could go on and on, the bottom line is whoever writes their advertising doesn’t know the competition very well and is making a load of inaccurate claims.  The advert has been reported to The Advertising Standards Agency and I will hear back form them in a few weeks.  If you also feel their advertising is misleading, feel free to contact the Advertising Standards Agency yourself too.

Here is the advert, as you can see a good chunk of it is outight fibbing.  The bits that are left aren’t exactly ground breaking.

One claim I’m not sure sure about….

Baby’s Days is used by more child care settings than any other software system on the market

Really?  Is it?  How can they be so sure?  Any pearls of wisdom readers?

It goes without saying all the views in this blog post are my own, I’m not affiliated with any of the companies, I could have misunderstood what some of them offer and there may be ever more out there that do just as good a job as those mentioned here, feel free to add any in the comments section.  If you want to look into a new system yourself just type into google “EYFS software” and you will get a load of results.  Happy Reading!

Pop back tomorrow for the Friday special guest blogger post!

 

 

Make sure you leave a review for Baby’s Days…… or you won’t get a system update!?

Yesterday, Mark Kahl posted on the Facebook Baby’s Days support group asking people to leave a review as it, “encourages [them] to release fantastic new features onto the system.”

marks-postIf you’re a regular reader of this blog you will know that when Baby’s Days introduced the control centre they refused to update my (fully paid up) system with the update, they refused to tell me why I suddenly wasn’t eligible for updates and they refused to pass my letter of complaint to the director.  I’m not quite sure how they did this given their insistence that all systems are “identical”, but they did and you can read about it here.

Anyway lots of people are very concerned about the wording of the Facebook post made by Mark Kahl on the support group run by Kel Thomas via facebook.  I’ve had numerous messages in my inbox over the last 24 hours asking things like:

If someone doesn’t leave a positive review will they be denied the next update?

Is this review site some sort of method for weeding out those not 100% happy about the system and cutting them off?

Why hasn’t Mark Kahl advertised this review website on the official Baby’s Days like page? Is he concerned that he will get more negative than positive reviews?  After all the support group has all the unsatisfied customers weeded out by admin Kel Thomas, but you can’t stop people reading the official ‘Like page'; all those unhappy people will see the post and will leave a negative review.

I posted on Monday that my fair and accurate review wasn’t published on their review site, I know of a few others that have posted fair and reflective reviews too, but they also were censored.  It turns out they are approving each review individually!

evil-troll

You have to start questioning at this point, is this a review site or a fan club?  Can you imagine if Trip Advisor had to “approve” each review individually?  What a farce!

Also, how many people have something negative to say about Baby’s Days that warrants them needing to approve each “review”.  I’m under the impression I’m the only person in the history of the world EVER, to have had a problem with Baby’s Days (according to them).  They have posted the link to the review site in a closed Facebook group. Surely if it’s just little old me with anything bad to say “approving” each comment is overkill?

In my opinion, you’d only need to approve each comment individually if you were worried you might get “too many” reviews that were “bad”.  Given that this review website has only been advertised in a closed Facebook group how many “bad” reviews are they expecting to warrant this level of scrutiny?

These are the questions that current users of Baby’s Days really need to be asking themselves.  There are still lots of people that believe the theft of my data by Sys IQ Ltd is somehow my own “fault”, I must have deserved it in some way.  Surely no company would treat a customer the way I claim Baby’s Days has treated me, I must be lying, right?

Apart from the fact this blog is fully evidenced, you have to ask, if it’s just me that they have upset with their disgusting customer service why has this blog had over 30,000 views in such a short space of time?  Why are so many people banned from posting on their “like” page?  Why are so many users removed from the Support Group run by Kel Thomas that Mark Kahl, director of Baby’s Days, continues to endorse?

If it’s “just me” why not let my factual and fair comment lie there in with the (supposed) “hundreds” of others?  Wake up and smell the coffee people, it’s not just me that’s why each post has to be “approved”; to keep their little bubble from popping.

And FYI Mark Kahl (my most frequent blog reader) I spent nearly 4 years on my work that you have refused to return, I sure as hell intend to spend at least that getting it all back.

Pop Back tomorrow where I’ll be posting a critique of Baby’s Days false advertising methods and then Friday I’m hoping to be posting a collaborative piece with a guest blogger.  Ohhhh Exciting!