Why does my Baby’s Days crash regularly? Is it because it isn’t a website?

As blogged last night a fair few number of people have posted in the Baby’s Days support group or messaged me directly to say they are experiencing technical issues using mainly the Risk Assessment section, The 2 year check and also the SEF section of Baby’s Days.

What seems to be happening is mid way through using these sections the device just freezes so the work is lost or a little grey pop up says, “this web page needed to reload”.  Obviously many people are frustrated that this is happening and they don’t feel they can open a support ticket for fear of being made to feel like an idiot or even worse for fear of losing all their work by “annoying” Baby’s Days.

Mark Kahl director of Baby’s Days has said this issue is because the Baby’s Days system is,

“NOT a website, it is a SaaS application that is very ram and system resource hungry”.

Tonights blog post is going to clarify exactly what Mark Kahl means by this and as with most other things in this blog I’ll hope you’ll see why this statement is very misleading.

Firstly what is a SaaS application?

Mark Kahl is right in that Baby’s Days isn’t a website.  I agree with him there, first time for everything I guess.

SaaS stands for Software as a Service.  Software is usually defined as the programs and other operating information used by a computer.  So on a typical laptop you might find software like Microsoft Word or Norton Anti Virus.  This software is run and stored on your laptop.

SaaS is a different type of software that isn’t actually “run” directly from laptop, it’s usually run through a web browser and stored on a server.  So it’s still software, but it’s not “hard” software in the sense that most people might be more used to; it’s not a disc you can pick up for example it’s virtual software.

A website isn’t a programme at all, it’s just a document if you like stored on the internet.  That’s the easiest way to explain it although if you want to be a purist it’s not 100% accurate, but it’s good enough for the purposes of this blog post.

Does SaaS require a load of RAM?

There is absolutely nothing in the Geek Bible that says a “SaaS” is or should be inherently more resource heavy than any other aspect of web browsing.  My understanding is that the whole point of a SaaS is to remove the resource heavy part of the software off of the persons computer and on a server in the cloud.  So it then seem ludicrous to say the reason the system is crashing is because SaaS applications are more resource heavy!

Does my device have enough RAM to do what most would expect from a typical SaaS application?

If you can watch a video on YouTune then in my opinion your device has plenty of RAM to operate a SaaS application like Baby’s Days.  Closing apps that may be “on” in the background (as frequently advised by support) wont stop Baby’s Days crashing.  If you can load Youtube on your device then chances are that RAM isn’t the issue and if it is the issue you need to question what exactly BDs is loading up that’s bigger than your average Youtube video?

So what’s the conclusion?

As ever I believe Mark Kahl and the support staff are using Geek talk to mystify people rather than dealing with actual issues present in the Baby’s Days software.

If people have facebook open (not a SaaS App but an awesome platform that updates in real time, plays videos automatically, loads constant photos etc) but babysdays crashes then it’s pretty obvious where a big chunk of the issue is.  Do not be fooled by the smoke screen of “awww poor love it’s because it’s SaaS, don’t worry you wont understand it, just believe me”.

It may be that some people have low ram machines, but then you have to ask the question what is Babys Day’s trying to load into memory that is so large that it makes things fall over?

If they’ve potentially coded a site bad enough that it’s crashing people’s browsers or devices, the problem is in their coding, not in the site being “resource hungry”.  SaaS or website, there’s no reason to ever use enough ram or CPU to crash anything; despite what Mark Kahl says Baby’s Days and any system like it uses a fraction of what sites like Youtube or similar high quality media SaaS sites do, and they can manage it without crashing anything.

I hope this post helps those feeling really frustrated with the system at the moment have the courage to open a ticket with support and get the issue sorted. Just becasue you do not have an IT degree it does not mean the issue “must be your end”.  You pay a lot of money for this service, the least it could do is actually work.

Make sure you pop back tomorrow when I’ll be blogging about the changes in Baby’s Days customer service over the years and the recent server downtime that many customers may not be aware of.

Make sure you leave a review for Baby’s Days…… or you won’t get a system update!?

Yesterday, Mark Kahl posted on the Facebook Baby’s Days support group asking people to leave a review as it, “encourages [them] to release fantastic new features onto the system.”

marks-postIf you’re a regular reader of this blog you will know that when Baby’s Days introduced the control centre they refused to update my (fully paid up) system with the update, they refused to tell me why I suddenly wasn’t eligible for updates and they refused to pass my letter of complaint to the director.  I’m not quite sure how they did this given their insistence that all systems are “identical”, but they did and you can read about it here.

Anyway lots of people are very concerned about the wording of the Facebook post made by Mark Kahl on the support group run by Kel Thomas via facebook.  I’ve had numerous messages in my inbox over the last 24 hours asking things like:

If someone doesn’t leave a positive review will they be denied the next update?

Is this review site some sort of method for weeding out those not 100% happy about the system and cutting them off?

Why hasn’t Mark Kahl advertised this review website on the official Baby’s Days like page? Is he concerned that he will get more negative than positive reviews?  After all the support group has all the unsatisfied customers weeded out by admin Kel Thomas, but you can’t stop people reading the official ‘Like page'; all those unhappy people will see the post and will leave a negative review.

I posted on Monday that my fair and accurate review wasn’t published on their review site, I know of a few others that have posted fair and reflective reviews too, but they also were censored.  It turns out they are approving each review individually!


You have to start questioning at this point, is this a review site or a fan club?  Can you imagine if Trip Advisor had to “approve” each review individually?  What a farce!

Also, how many people have something negative to say about Baby’s Days that warrants them needing to approve each “review”.  I’m under the impression I’m the only person in the history of the world EVER, to have had a problem with Baby’s Days (according to them).  They have posted the link to the review site in a closed Facebook group. Surely if it’s just little old me with anything bad to say “approving” each comment is overkill?

In my opinion, you’d only need to approve each comment individually if you were worried you might get “too many” reviews that were “bad”.  Given that this review website has only been advertised in a closed Facebook group how many “bad” reviews are they expecting to warrant this level of scrutiny?

These are the questions that current users of Baby’s Days really need to be asking themselves.  There are still lots of people that believe the theft of my data by Sys IQ Ltd is somehow my own “fault”, I must have deserved it in some way.  Surely no company would treat a customer the way I claim Baby’s Days has treated me, I must be lying, right?

Apart from the fact this blog is fully evidenced, you have to ask, if it’s just me that they have upset with their disgusting customer service why has this blog had over 30,000 views in such a short space of time?  Why are so many people banned from posting on their “like” page?  Why are so many users removed from the Support Group run by Kel Thomas that Mark Kahl, director of Baby’s Days, continues to endorse?

If it’s “just me” why not let my factual and fair comment lie there in with the (supposed) “hundreds” of others?  Wake up and smell the coffee people, it’s not just me that’s why each post has to be “approved”; to keep their little bubble from popping.

And FYI Mark Kahl (my most frequent blog reader) I spent nearly 4 years on my work that you have refused to return, I sure as hell intend to spend at least that getting it all back.

Pop Back tomorrow where I’ll be posting a critique of Baby’s Days false advertising methods and then Friday I’m hoping to be posting a collaborative piece with a guest blogger.  Ohhhh Exciting!

New Year New Blog!

Hey everyone, I hope you all had a fab Xmas and New Year!?  Mine was very hectic with a house move, my birthday and redecorating a playroom all on the agenda – and I’m getting married this year to, so busy busy!

Anyway with most of you off work I decided not to update the blog over the festive period, I know a lot of people are anxious for me to get going again with the total visitor count now at 27,231 – how amazing is that!  Even thought I am super busy (like most other childminders) I’m hoping to update the blog once a day every week day.

Why did you change the blog?
The blog now has a new domain name which means that it will become higher in Google search results.  So now when people Google “Baby’s Days review” this blog will pop up in the results.  With the old address the blog would never have reached high in the results.

Also as this domain in controlled by me, not Google, posts wont just disappear because someone reported them to Google as “possibly” illegal.  Posts will only be removed if I remove them or a judge asks me to remove them.  If people want their names removed from the blog they can contact me directly to discuss this.

So this post will be about the new look and tomorrow I’ll be cracking on with more Baby’s  Days stuff and the post about the Data Centre that I’ve had ready for weeks now, worried it might be a bit of an anti-climax now!  So anyway, some questions and answers you might have about the new blog below.  Maybe you can test it out by leaving me a Happy New Year message?

Can I still post Anon?
Yes you can.  Just fill out the reply section at the bottom of each post, it’s underneath any other comments that have already been left.  Put Name as Anon, email as Anon@anon.com

Can I still see all you old posts?
Yes on the left there is an Archive.  This is the first time I have ever had a blog so this is all new to me but over the next week I will do my best to get this blog to look as much like the old blog as possible.  You can also search for posts or use the categories or tags option.

Have you heard any more from Baby’s Days Solicitors?
No nothing.  They last sent me a letter that I blogged about here, and I have heard nothing since.  I have contacted them via their solicitors to ask where my data is, what they are planning to do with it, if it has been destroyed etc; they haven’t responded.

The Information Commissioners Office wrote to them regarding their withholding of my data.  Baby’s Days were supposed to respond to the ICO by Dec 22nd but they didn’t.  The ICO send a second letter on the 22nd, “reminding them of their obligations”.  The ICO will be calling me about this tomorrow and I will update when I know more.

The Advertising Standards Agency are writing to Baby’s Days this week following their on going claims that “all customers” receive updates.  Which we all know is untrue.  Again I will update next week if Baby’s Days bother to reply to them.

Is there an ongoing Legal Case as someone on Facebook is claiming?
No, there isn’t.  The lady that keeps saying this obviously has been misinformed by Baby’s Days.

Ok, I think that covers it.  Anything else just drop me a comment, all subscribers to the old blog are subscribed to this one too.  See you tomorrow for the Data Centre post.