Hey readers thanks for all the messages of support over the last week, many of you were worried the blog might not return, but as promised here it is! I managed to get so much wedding stuff done, the only thing left now is a heavy duty Generator that I need to hire so if you’re in the South West and have one kicking about let me know
Anyway, today I wanted to blog about how the director of Baby’s Days, Mark Kahl, repeatedly claims all Baby’s Days systems are “identical”. This has come up this week on their Facebook support group as many users are experiencing their devices (mainly iphones and ipads) crashing and then losing all their work.
A line that Baby’s Days like to use when dealing with some technical support issues is, ‘all systems are identical, if anyone else was having this issue we would have 1000s of complaints, it must be your end’ or words to that effect.
In my experience this isn’t true, all systems are not identical. I say this based on my own experience; if you have read this blog from the start you will know it was started because the director at Baby’s Days (Mark Kahl) uses his discretion to decide which systems do and do not get the monthly upgrades, that’s right you aren’t automatically entitled to them as part of your subscription. My system and at least 2 other systems did not receive the control centre update when it was released, despite the fact that all other customers had been updated. If you don’t believe me here is a link to a post which has further details.
So no in my experience all systems are not identical and Sys IQ Ltd have the ability to make some systems do some things and some systems do other things. So when Mark Kahl says all systems are identical please take this with a pinch of salt. If you have a technical issue open a ticket with support and get it sorted, don’t be fobbed off with ridiculous excuses.
As lots of users have had problems with Baby’s Days crashing their devices recently and their servers have been down twice in the last few days so I’m going to be blogging about that tomorrow and what exactly a SaaS Application is; so bring your nerd glasses! Just take heart in the fact that if the system is crashing and you can play videos on youtube it’s probably nothing to do with the RAM on your device (as Bbaby’s Days advise), so don’t drive yourself mad trying to “fix” it like I used to!