Are Baby’s Days denying that photos could be accessed without a password?

The short answer to this is that yes they are denying it, even though many people commented on the blog and messaged me on Facebook to say they could see photos without needing a password.

I’ve frequently contacted Baby’s Days to ask if they want to comment on any blog posts and they always ignore me.  They know how to contact me if they do want to clear up any possible discrepancy I may have posted.  Yet they have never contacted me to clarify the content of anything I have posted.

This is because everything posted is 100% accurate. 

Some of his supporters believe that I am able to make up “lies” under free speech rights, but free speech doesn’t give you the right to lie. The reason I can continue to post these things that reflect badly on Baby’s Days is because they are all true and I can prove they are.

So as I say, until Wednesday there has been radio silence from Mark Kahl director of Baby’d Days regarding the factual content of this blog.  During my recent posts I’ve pointed out that photos could be accessed without a password.  Did Mark Kahl contact me to clarify issues on my latest post? No.  Did he issue a statement detailing how safe and secure his system is? No.

Instead he chose to post in the Facebook support group essentially calling me a liar.  Bear in mind a good portion of his customers have been banned from this group run by Kel Thomas so for their benefit here is what Mark Kahl, director of Sys IQ Ltd had to say about my latest blog post and how he has gone about reassuring you all that your data is “100% secure”.

1 2 3 4I’ve edited the post so you can just see the posts made by Mark Kahl, but if you would like to read the entire conversation between group members then click here.

The latest blog post was brought to my attention by a parent via the comments section of this blog, you can see the comment here.  After checking with some technical friends, I was informed that other parents could in theory access data in the way described by the parent, if the system was set up in the same way as it was at this nursery.  I then asked some blog readers that still use Baby’s Days to send me links to their photos so I could see if I could view them without their passwords.  Only after checking this information did I publish what the parent had mentioned.

It is 100% accurate to say that individual photos were able to be viewed without any authentication by the person attempting to view them. Anyone with the right information, and time, could have been able to determine and view anyone’s images on the system without ever needing to log in to babysdays.

How they can publicly deny this happened and call me a liar when everything points to the contrary is beyond me.  They are obviously just counting on their customers blind faith and assumptions that this company wouldn’t put their data at risk.  Obviously I am seeking legal advice as both Kel Thomas and Mark Kahl are publicly defaming me.

Given that Baby’s Days refused to update my system after advertising monthly updates, then terminated my account with no legal justification and then (maybe?  They wont confirm) deleted parts/all of my data illegally and in direct contradiction of the Data Protection Act and the advice of the Information Commissioners Office is surprises me enormously that anyone can believe a word that comes out of Mark Kahl’s keyboard!?

My message is clear.  Make sure ALL of your data is backed up, your documents, your notes, you dairies, registers, photos, the lot.  Use this company with your eyes wide open or you may find yourself in the same position as me unfortunately.

Do Baby’s Days pay people to “like” them?

So as you can imagine this weekend has been so busy! We moved house, had a dinner party for 10 people and then the usual Christmas bits like visiting Santa and shopping and wrapping etc and it’s my birthday tomorrow too!  Hectic, to say the least!
The data centre post will be quite time consuming so I have decided to blog about a different (quicker to type) issue this evening.
When I was looking into the posts made by MAKUK on the freelancer website I came across some that seemed to suggest that you can contract people to get you a certain amount of facebook “likes”.  I even saw from other posts that you can contract people to ask questions about your product in certain groups as a  form of advertising!
If this doesn’t make much sense to you have a look at this:

So it looks like user MAKUK which I have speculated could be an acronym for the initials of the director at Baby’s Days/Sys Iq Ltd, is contracting people to gernerate facebook “likes”. 

The post was from the end of December 2011, and given that Baby’s Days claim to be the most popular provider out there, it makes me wonder why they may potentially be paying contractors to provide them with facebook “likes”?  Surely they have enough legitimate fans and do not need to create a smokescreen by over inflating their number of likes?

When companies do things like this like this you also have to question whether members of their Official Support Groups are also real and if all the posts about them are made by actual customers rather than contractors posing as delighted customers.

Nothing is ever as it seems unfortunately.

Pop back tomorrow for a short blog post about my ongoing complaint that I have raised through the Information Commissioner’s Office regarding Baby’s Days and then on the 24th I will blog about the data centre.  Blog posts will be sporadic over Christmas so make sure you subscribe to be kept up to date.

Have a fab Christmas everyone!

Who is MAKUK and are they connected to Babys Days?

Hey folks, sorry for the lack of posts over the weekend, it has been so busy here!  We had a Childminder night out to celebrate Xmas and then chopped down our Christmas tree and decorated it and before I knew it the weekend had gone!  Anyway enough about me and on with the first of this weeks blog posts….

Who is MAKUK?

Following on from the last post, I said I would be blogging about adverts places by a user called MAKUK on website advertising for freelance workers.  This was after I discovered that Baby’s Days possibly use freelancers to design the system and that possibly the system is not created “In house” as they claim.

MAKUK has posted many many adverts, so I will just provide you with a brief overview of this users activity.  Obviously I do not know if MAKUK is connected with Baby’s Days (by the way the company director of Baby’s Days is called Mark Adam Kahl and he lives in the UK) so I will show you one advert made by this user that possibly shows there may be a connection with Baby’s Days.

The user MAKUK has posted many jobs and has used many different contractors from the Ukraine (at least 2 different contractors), the USA (again at least 2 contractors), India and Sri Lanka.  This could account for the possible small bug that I found on my system and which led to me being removed from The Official Support Group.  Let me explain…..

The best way to describe it in lay person terms is to say, there are essentially lots of different authors writing chapters in the same book; the authors don’t know each other and possibly don’t speak to each other, so they don’t know each others thoughts or ideas and without reading all the other chapters they can’t be sure what others have written.  So although the story makes sense, there are times when the language used is different, or where one author might write in a different tense to the next.  The flow of having only one author just isn’t there.

When you transfer this analogy over to a computer system, it means there is the potential for small bugs to creep in as there is no “master author” overseeing how the software (or ‘book’) is coming together.  That would explain how my possible bug and other possible bugs I will blog about later have come to be. 

I’ve posted already on this blog that many companies use contractors, that’s isn’t what the problem is here.  The problem is that it isn’t good practice to also mislead your customers and put down your competitors in the process of using them.

I also wonder if Baby’s Days head in the sand approach to their use of contractors may have led to some problems in terms of systems bugs and problems as it doesn’t seem that anyone is properly overseeing the flow of the “chapters” these contractors write.  Most companies have systems in place to do this, but as Baby’s Days deny using contractors I am unsure if they have considered this possible problem.

I have had over 60 questions in my inbox / on Facebook over the weekend and sadly I can not answer them all as I am not the director of Baby’s Days but I have done my best.  It is a shame the company hasn’t taken the opportunity to clarify their use of and supervision of freelance workers and the work they create.  I think they are rather hoping I will go away, but I will be here and I will help you all as much as I can.  Feel free to post any worries in the comments below anonymously, it might take me a few days but I will get back to you.

Pop back tomorrow when I will be blogging a collection of Babys Days reviews sent to me anonymously or written on other websites.

Baby’s Days and Contractors.

So last night, I blogged about a possible contractor used by Baby’s Days who lives in the Ukraine.

Kel Thomas has posted over in the Official Babys Days support group that it’s none of my business, “who they employ and it’s [also] none of our [meaning customers] business”.  A few other users go on to say that banks and electricity companies employ people all over the world.

 I thought I’d use this blog post to perhaps clarify some points.

  1. I don’t care if a contractor lives in a yacht off the coast of St Trpoez or in a mud hut in Yemen.  I do care that a company claims to only use in house developers when potentially they are not in house at all and are actually contracted.  This would be dishonest.
  2. Secondly and more importantly, I don’t care if Baby’s Days use contractors, as I said, it’s pretty standard.  But I do care if they put competitors down for using contractors when they are actually potentially doing the very same thing!  Is it a bad thing to use a contractor?  Not necessarily.  Is it bad to lie about your use of a contractor?  Of course it is!  This would be dishonest.

Do Baby’s Days Use Contractors?
Baby’s Days claim that they don’t “subcontract the development of their system to unknown individuals”. I have asked Baby’s Days how they explain the gentleman based in the Ukraine and also the countless other adverts placed on Freelance websites over the last 3 years including one for a logo redesign and another as recent as December 2014 for an IOS developer to develop an app.  They have declined to comment.

Is it any of your business who works for Baby’s Days?
Anyone who actually thinks it’s none of their business who a company potentially uses as a contractor obviously needs to think long and hard about making such claims.  As a childminder, I can’t let one person over my threshold without signing a visitors book (ok, it’s not a legal requirement, but you know what I mean), so why would it be ok to potentially share a load of information with a stranger a company may or may not have vetted?

As Baby’s Days deny their use of contractors they haven’t published parameters for how contractors will operate or what they can and can’t see/do, which is what most companies tend to do.  Their Terms and Conditions say, “Each party will ensure that any agents or subcontractors that are permitted to access any of the other’s Confidential Information are legally bound to comply with the obligations set forth herein.”

But what does that actually mean?  Can contractors access Confidential Information?  Would Photos fall under this?  Can contractors download photos?  Importantly what happens when the T&Cs change again, without customers knowing as happened in November?  What additional rights could possible contractors potentially be given?

These are the questions that pop into my head as an ex user and really they should be popping into everyone’s head that has used this service since it began.  Until Baby’s Days clarify this matter we really wont know all of the facts unfortunately and it’s quite frankly extremely arrogant to suggest customers have no right to know who may potentially have access to their data.

DISCLAIMER: Since Jan 1st 2015 the previously mentioned, “Official” support group endorsed by Baby’s Day was re-branded and no longer contains the word “official” and seemingly is no longer endorsed by Baby’s Days.  At the time of writing this blog post the details within were 100% accurate.