Are Baby’s Days really the people you want to do business with?!

You may have noticed a trend to this weeks blog posts. Let’s recap the post titles in date order Mon-Thurs:

1.  Babysday’s buy all domains similar to my blog
2.  Babysday’s buy NobleMinder domain
3.  Babysday’s (potentially) bribe customers to leave only positive reviews on their new website
4.  Babysday’s make false advertising claims

Just from these 4 posts alone it’s no surprise to find that I personally feel this company is very underhand in the way it conducts its business.  And it’s responsible for looking after apparently thousands of childminders data. That thought makes me feel a little bit queasy to be honest.

Last week I mentioned a guest blog post coming on Friday but sadly the guest blogger was up to his eyes and didn’t have time to prepare the material but now finally after a lot of hard work everything is done and I can now publish the guest bloggers post.

Richard Waite is the director of a company that used to be known as megaMinder. megaMinder offer a system almost identical to babysdays, infact I personally believe it has more features than Baby’s Days does and from what I’ve seen it had some of these features way before Baby’s Days.

The key thing about megaMinder is that it’s free. Totally Free. It has (total safe and appropriate) adverts that fund its development. The company is family run and all of the website (the app has been contracted as it needs a different skill set) has been designed in house.

By in house I mean actual in house, staff based in the UK that are part of the company. I don’t mean in house like Baby’s Days use it, to mean some man they found online who lives in the Ukraine or Outer Mongolia.  Anyway because members of the team are actually developers, with the right funding, their system would come on in leaps and bounds.

If all megaMinders customers opted to pay for the system and remove the adverts (which is an option they offer) then it would put Baby’s Days in serious shit poop.

So what did Baby’s Days do about this potential business rival?

Set up some unique selling points for their own software? Ummm no.

Improves customer service so it surpasses all others in the market? Definitely not?

Fix some of the minor problems that customers have on the system that would help significantly, like the iphone screen moving? Ermmm no.

In their typical fashion, obviously following the Dummies Guide on, “How Not To Do Business,” they trademarked their competitors brand name!!! Why would you even think that’s a good idea? 

Any questions about this blog post, please let me know and anything I can’t help with I will. Anything I don’t know, Richard is very helpful so I will pass along to him. The most important thing is that all current users of megaMinder have nothing to worry about, their service will continue as normal and their data will not be affected.

Here is the announcement from megaMinder, now called Minding Matters:

To all our customers, users and visitors

We would like to inform you that we have now rebranded our company for various reasons.

Whilst doing a google search on our company megaMinder in the beginning of September 2014 last year a link popped up to the Intellectual Property Office and we found the following. IPO

With further investigation it came to light the owner of an opposition company called baby’s days has opened another company called sysiq with whom they are associated with and trademarked our company brand megaMinder and what we offer our clients. (WOW what a great team these guys must be to work with.)

Now we could have very easily have opposed their application for the trademark however we felt that it would be negative and time would be wasted instead of focusing on the more important things like giving great customer focused software and services to our existing and new clientele.

The aggressive efforts they are going to try have a stranglehold of the market is not quite one would think reasonable and is totally unjustifiable.

Are these people you want to do business with? NO THANK YOU

So congratulations baby days / sysiq on acquiring your new trademark we wish you all the success and hope you manage to explain to your existing and new customers why you would want to conduct your business in this manner.

The rest of this week will be a week long special about Minding Matters, so make sure you pop back and don’t forget you can subscribe for updates!


Do Baby’s Days pay people to “like” them?

So as you can imagine this weekend has been so busy! We moved house, had a dinner party for 10 people and then the usual Christmas bits like visiting Santa and shopping and wrapping etc and it’s my birthday tomorrow too!  Hectic, to say the least!
The data centre post will be quite time consuming so I have decided to blog about a different (quicker to type) issue this evening.
When I was looking into the posts made by MAKUK on the freelancer website I came across some that seemed to suggest that you can contract people to get you a certain amount of facebook “likes”.  I even saw from other posts that you can contract people to ask questions about your product in certain groups as a  form of advertising!
If this doesn’t make much sense to you have a look at this:

So it looks like user MAKUK which I have speculated could be an acronym for the initials of the director at Baby’s Days/Sys Iq Ltd, is contracting people to gernerate facebook “likes”. 

The post was from the end of December 2011, and given that Baby’s Days claim to be the most popular provider out there, it makes me wonder why they may potentially be paying contractors to provide them with facebook “likes”?  Surely they have enough legitimate fans and do not need to create a smokescreen by over inflating their number of likes?

When companies do things like this like this you also have to question whether members of their Official Support Groups are also real and if all the posts about them are made by actual customers rather than contractors posing as delighted customers.

Nothing is ever as it seems unfortunately.

Pop back tomorrow for a short blog post about my ongoing complaint that I have raised through the Information Commissioner’s Office regarding Baby’s Days and then on the 24th I will blog about the data centre.  Blog posts will be sporadic over Christmas so make sure you subscribe to be kept up to date.

Have a fab Christmas everyone!

Have Baby’s Days threatened your account previous to this?

Yes they have.  As detailed elsewhere on the blog, I emailed Baby’s Days Support asking if they employed Kel Thomas to run their Official Support Group.  This is all detailed on this blog post if you would like to have a quick look.

Anyway, because initially Baby’s Days did not give me a clear cut answer regarding this, I asked the same question in a Facebook Group – this was before the new terms and conditions came into force.

Within an hour of posting the question on Facebook we received an email from support asking why I felt it necessary to post such questions on Facebook and also asking why I had posted Baby’s Days (vague) reponse on Facebook.

Anyway, we ignored this question because really it’s nothing to do with Baby’s Days what I post on Facebook so long as it isn’t libellous.  Here is what followed:

So if you are reading this blog and thinking anything like, “this is her own silly fault for starting this blog”.  Please, think again. 

The account was first threatened almost 2 weeks before the blog started.  After this threat the system did not receive the Control Centre update.  I believe the reason the system update was refused was:

  1. Because I posted in the support group asking people to test for a possible bug &
  2. Because I asked the question about Kel Thomas being employed Baby’s Days and posted supports response in a closed Facebook Group.

So please, open your eyes to the practices of this company.  I am not asking any of you to leave, just be aware of how they operate. Please back up your work, so that when you have an original thought or idea that might conflict with the ‘powers that be’, you will not feel threatened by the loss of your system.