Babys Days: The reviews they don’t want you to see.

So, it seems that current customers of Baby’s Days have been told that I am a customer with a grudge and that everyone else in the world thinks Babys Days is awesome.  Just to remind everyone this blog is here because Baby’s Days refused to update my fully paid up system, when I questioned this and tried to make others aware their updates could be restricted my account was terminated.

I was a happy user plodding along for almost 4 years without a care in the world, and then this happens.  It’s arguably only a matter of time before these customers who currently see me as some sort of hysterical grudge holding loon, find themselves in the same position as me.

I thought it would be helpful to collate some other users views of Baby’s Days.  It seems most negative reviews are removed under threat of libel action but if you look you will find them and you will also find posts by Babys Days that demonstrate their true attitude.

I am hoping that these reviews will demonstrate to current customers that my concerns are rational and shared by others; not just a byproduct of holding a “grudge”.  As ever, all I ask is for customers to please back up their data so that they will be safe if Baby’s Days pull the rug from underneath them.

Tomorrow I am going to be blogging about the Data Centre that Baby’s Days uses, so pop back for a nosey.

Did Baby’s Days really change their T&Cs Today?

Post updated as promised…

On November 21st, the day after I posted in a facebook group saying someone ought to set up a blog about the way Baby’s Day treat people, Babysdays changed the T&Cs on their website.

The main changes to the T&Cs seem (I say “seem” because I don’t have the old version, still waiting for BDs to send it) to be the following:

“Libel / Defamation

Should it be proven that you have made (or have threatened to make) libellous (written / printed public defamation) comments / posts about Sys IQ Ltd or the Baby’s Days product, brand and / or trademark, or belong to / are a member of / are a part of any internet based hate-related site / group / forum / blog where others are posting libellous statements or comments / posts about Sys IQ Ltd or the Baby’s Days product, brand and / or trademark, including but not limited to websites, Facebook, Twitter / other social media sites / blogs etc, we reserve the right to terminate and deny You access to Your Subscription Service with immediate effect.” Source

And yes, you read that right!  Obviously all companies want to protect themselves from negative criticism but most companies work with you to solve whatever problem you’re having in the hope that you go away with a positive experience; obviously that doesn’t always work, but most comoanies give it a go.

The other problem with these new Terms and Conditions is the narrow way that Baby’s Days interpret Libel or Defamation.  My co-minders agreement was terminated because of the first ever post on this blog that I made, if you haven’t read it yet, you can find it here.

I am not a lawyer, but a quick google search gives me these definitions:

“Libel: n. to publish in print (including pictures), writing or broadcast through radio, television or film, an untruth about another which will do harm to that person or his/her reputation…”

Defamation n. the act of making untrue statements about another which damages his/her reputation…” Source

The bold text is my own for emphasis.  Everything in this blog is true and everything is evidenced with messages from Baby’s Days themselves, not third parties. So how can it possibly be Libel/Defamation?

The upshot of it is, if you say something about this company that they don’t like, they will trot out this T&Cs and “terminate” your subscription and will not return your data to you. 

If this has happened to anyone else I would love to hear about it either through Facebook or the comments section of this blog.

Babysdays continues to take money even if your account is terminated.

So Baby’s Days “terminated” my co-minders account (that I used as an authorised user) on Friday 21st November.  On the Sunday 23rd Novemver at 2pm, paypal emailed my co-minder to let her know the following:

Obviously I will be taking this matter up with them directly and will be updating this post with their replies. Stay tuned.