So, this is the second post about the Information Commissioner’s Office, the first you can find by clicking here. In a nutshell the first post said it’s not a simple process to retrieve my data back via the ICO; lots of blog readers say, “make a subject access request – it’s your data”, but it has now been confirmed that this isn’t the case by the ICO.
The data is the child’s, not the minders in the eyes of the law. So if a minder would like to request it they need parental permission to do so and the minder would also need to supply their ID to Sys IQ Ltd to prove they are the person they are claiming to be.
Alternatively the parent can make the Subject Access Request themselves, they will need to provide proof of ID and also proof that they are the parent of the child. Seems a bit weird to me when a few weeks ago I could access all the data with a simple password and Sys IQ Ltd could easily reinstate the system knowing only authorised users could access the system with the password. But anyway I did as instructed by the ICO and sent Sys IQ Ltd 47 subject access requests for all the children ever entered onto the system, I also made a request for any data relating to me and my 3 colleagues. So 50 Subject Access Requests for data that a few weeks ago I accessed easily and also gathered and compiled myself. How absurd.
Baby’s Days have 40 days to respond to the requests, so I will update then. But given how my co-minders request has gone for her daughters data and that Baby’s Days / Sys IQ Ltd have flatly and illegally refused to process my subject access request for my sons data, I’m not holding my breath.
Baby’s Days / Sys IQ Ltd is seemingly unaccountable for it’s actions and apparently entirely unregulated?! (If anyone knows who they are regulated by please comment because I will be blogging on this topic later in the week). As such it is extremely important that data is saved by the childmidner which in my opinion then makes a complete farce of the companies 100% security claims. All the data could be taken from the childminders own laptop!
On their Website Baby’s Days say,
“There would be very little point in using a 3rd party company to store your paperwork in digital format if…. [it] cannot be recovered under any circumstances”
I couldn’t agree more, what is the point in my co-minder having paid Sys IQ Ltd almost £500 over the years if they are unable to return our data?!
Tomorrow I will be posting the information sent to me from Baby’s Days and the ICO regarding my co-minders daughters data and how Baby’s Days seem to have misled the ICO; so make sure you check back for more proof of how underhand this company can be tomorrow.