Baby’s Day is a subscription service that is designed and developed to assist childminders and nurseries with the forms and paperwork involved around all areas of the EYFS. the service costs me £10 a month plus VAT. All users of the service pay the same amount, either monthly, or yearly.
Right got it; What have they done?
On the 18th November, Baby’s Days released “one of the biggest releases ever to take place on the system”. The update is a new feature called the Control Centre is “the main central hub on the system detailing everything that is happening on the system in real time.”
Sadly my system did not receive this update because, “the director of the company has the overall decision as to which systems do and do not get updates” and sadly, “there is no assurance or guarantee that Baby’s Days will release any available Upgrades to Your Subscription Service during any Term period.” As I have dared to mention that I find Baby’s Days support rude and abrupt – I obviously am being penalised for this.
Why don’t you just leave?
I have been a user of Baby’s Days sine May 2011, so 3.5 years. I have always found the system itself to be a brilliant concept and there is no argument that is has cut down on my paperwork time. The service is used by the parents and they all really enjoy the interaction. I can not simply remove the service from them as I would appear to be unprofessional, taking away a service that my parents enjoy using.
What I didn’t envisage when I joined the system was that Baby’s Day would treat some of it’s customers so adversely and this blog will become a place to air these negative experiences, in a factual and documented manner. In all honesty I sincerely wish I had never become involved with the company, but now I have to make the best of a bad situation.
So what are you going to do?
This aim of this blog is to help new customers make an informed and rounded decision on whether they want to become involved with Baby’s Day. Baby’s Day have a term in their T&Cs which makes it almost impossible for users of their service to document any negative opinions on the internet. As such the feedback from current customers may be heavily censored for fearing of having their systems suspended as per the T&Cs.
As my system is on it’s way to becoming obsolete (because they refuse to update it) I currently have nothing to lose by voicing my negative experiences with the company. To make a rounded decision obviously you should read some of the good reviews too, a good place to start is Here and Here.
Over the next few weeks I will be updating this blog with different users experience and dealings with Baby’s Days. All accounts will be factual and will contain documentation to provide rationale for the customers feelings. I certainly would not want to be seen as conveying libellous statements.
Update made 01.12.14 @ 2.30pm
Approximately 10 minutes after I created this post on the blog, Baby’s Days terminated my co-minders accounts, I was an authorised user on her account. So, to clarify, they terminated her account for my first post on this blog. You can read more about that here.