This question has been sent to me a lot via personal messages on Facebook so I thought I would do a blog post to clear it up.
BabysDays have an “Official Support Group” on Facebook that is, “Run by Customers for Customers.” Kel Thomas, is a childminder and user of Baby’s Days and she is also the admin of the support group.
I used to be a member of the support group, and in all honesty I had no problem with how Kel managed things, she knew her stuff and she was very quick to help people out, I really appreciated being a member of the group and the support available there. Sometimes there were people that didn’t like the way they were being spoken to, but I always appreciated (and commented) that as far as I was aware, Kel was doing this role voluntarily alongside her minding duties and that sometimes she would be asked the same question 30 times in a day. I think if I were her, I would be a little abrupt sometimes too!
Anyway, I was a member of the group but I was removed, I am not sure who by and I am not sure why as I was not told; but as far as I know Kel is the only admin in the group. I was removed from the support group around the time that I found a possible small bug connected to next steps on the system which is documented here. I had been told by support that there was no problem with the area I had issues with, it was only my system affected, therefore it must be my error.
As so many people on the support group use the system, I posted and asked them to do what I was doing and see if they had the same issues. My posts were removed from the support group, I do not know why and I do not know who by as I was not told, but a few people had the same problem as me when they did exactly the same thing I was doing. Shortly after this, I was removed from the group.
Strangely, my co-minder was also removed from the support group – I say strangely because as far as we are aware Kel did not know we were co-minders and also my co-minder made only 2 comments during her use of the group. I hadn’t broken any “rules” in the group, so wondered if I was removed because I was having an issue with support. I wondered how Kel Thomas knew about these issues and also about my co-minder, so I naturally asked myself, like many others have, “does Kel Thomas work for Baby’s Days?”
We contacted support for clarification and here is what happened:
Obviously, I found this response very confusing and not very transparent so I posted on a Facebook group and asked the same question:
About an hour after posting on Facebook we received the following email from support:
It’s a shame Baby’s Days didn’y say that right from the start to avoid confusion. Maybe this is why so many people are confused about the role Kel has with the company? But as they clarify here, she does not work for them.