Super quick post as tonight has been very busy with a pregnant friend unexpectedly needing help.
Anyway, last night I blogged all about the high tech zappy Data Centre where Baby’s Days have stored their data since around October 2013, I believe. They started operating in April 2010 and between then and the Oct 2013 I’m not sure where the data was stored. If anyone knows please comment below.
So back to the point; when I lost all my data, lots of current users cried, “oh what a fool, she should have had everything backed up!”.
But really. Should I have? Baby’s Days have almost 300 videos on their youtube channels with demonstrations for this and that. They have also done online training. I was a customer for 3.5 years and backing up Baby’s Days was never once mentioned to me. There isn’t a single video to cover it as far as I could find and I’ve never been told to do it on any training I “attended”.
If all childminders are backing up essential parts of the system to USB sticks and storing them at home, is that very safe? They claim to be the market leader in this, that means they must have over 30,000 customers (more on this claim in a future blog post, you wont be surprised to find out that I don’t think they have the most customers in the market) knocking around with memory sticks full of data. What if customers loose the sticks on the train in a laptop bag? Or their house gets broken into and someone takes them? You might as well store customers data in your garden shed if you’re encouraging them to back stuff up to drop box and USB sticks, surely?
The Baby’s Days websites makes a big fuss about the security of their data, how it’s in a super data centre, how is backed up in a second location, you’re data can never go missing; which of course isn’t true if you have backed it up yourself. They might not lose it, but you might! I wouldn’t describe that as 100% sure – would you? Should customers be storing their back ups in a Data Centre too? Otherwise just what is the point in paying this premium cost?
I always assumed all this harping on about back ups and second backups in a different location by Baby’s Days meant that customers didn’t have to back up. I assumed the high yearly premium (higher than Mega Minder, Tapestry, Orbit and others for example) included great services such as backing up for customers so they would never have to make their own copies which could be lost or stolen.
I didn’t realise you should back up your data yourself and risk your data being lost of stolen. All this risk because the company you pay £144 each year to, for a service to backup and protect your data, may decide to steal your data from you and refuse to return it. Doesn’t anyone else think that’s a little absurd?
So ultimately, what is the point of the Data Centre from a customers perspective? If you’re backing up your data to USB sticks or dropbox I really can’t see how it’s any safer than the old fashioned pen and paper method?
If anyone can shed some light on this for me it would be fantastic. I understand why as a business they need to use a Data Centre, but what does the customer gain from this? As ever comment below.