Have I tried talking to Baby’s Days?

The blog now has almost 51,000 views, that’s crazy!  There are 72 published posts, another 32 drafts waiting to be finalised and 528 published comments and none of them are spam!  When I started this blog I never imagined there would be quite so many customers secretly disgruntled with the service they receive from Baby’s Days and living with the worry about what might happen if they upset the company in anyway.

Obviously there are still customers that are very happy to use the company and find the system very helpful.  It’s usually these people that ask me, “have you tired talking to Mark, he’s really so lovely”.

With so much content on the blog and so many comments is easy for things to be missed, to recap here is the recording from the first time I called Mark and here is the first blog post about me calling him to discuss the withholding of access to my data.

I also tried to call him a second time which I’ve not blooged about before.  Quite  recently a lovely lady offered to be a sort of mediator between us in the hope that we could resolve the issue of Sys IQ Ltd witholding access to my data.  Mark asked me to call him, we arranged a time, I called him and he then refused to speak to me as I was recording the call; despite the fact that he too was recording the call and the call HAS to recorded to safeguard my legal interests.  The recording for the second conversation is here.

So to those that say, “have you tried calling Mark?  He’s usually so helpful”.  I hope this answers the question.  Yes I have, twice; he doesn’t want to sort this out.  It could easily have been sorted by giving me a few hours on the system to remove all my information, rather than immediately restricting the access to the system which resulted in me being unable to access the data.  But this is the route Mark chose to take, so do not be fooled into thinking this could have all been sorted out with a simple conversation.

Do Baby’s Days pay people to “like” them?

So as you can imagine this weekend has been so busy! We moved house, had a dinner party for 10 people and then the usual Christmas bits like visiting Santa and shopping and wrapping etc and it’s my birthday tomorrow too!  Hectic, to say the least!
The data centre post will be quite time consuming so I have decided to blog about a different (quicker to type) issue this evening.
When I was looking into the posts made by MAKUK on the freelancer website I came across some that seemed to suggest that you can contract people to get you a certain amount of facebook “likes”.  I even saw from other posts that you can contract people to ask questions about your product in certain groups as a  form of advertising!
If this doesn’t make much sense to you have a look at this:

So it looks like user MAKUK which I have speculated could be an acronym for the initials of the director at Baby’s Days/Sys Iq Ltd, is contracting people to gernerate facebook “likes”. 

The post was from the end of December 2011, and given that Baby’s Days claim to be the most popular provider out there, it makes me wonder why they may potentially be paying contractors to provide them with facebook “likes”?  Surely they have enough legitimate fans and do not need to create a smokescreen by over inflating their number of likes?

When companies do things like this like this you also have to question whether members of their Official Support Groups are also real and if all the posts about them are made by actual customers rather than contractors posing as delighted customers.

Nothing is ever as it seems unfortunately.

Pop back tomorrow for a short blog post about my ongoing complaint that I have raised through the Information Commissioner’s Office regarding Baby’s Days and then on the 24th I will blog about the data centre.  Blog posts will be sporadic over Christmas so make sure you subscribe to be kept up to date.

Have a fab Christmas everyone!

More underhand tactics? This time I am the target.

So, apologise for those expecting a blog about the data centre, that will have to wait until tomorrow as I have just received the following in my inbox.

So, you might not be able to read all that if you’re viewing on a phone, which most of you do.  So I’ll de-jargon it.  Google runs blogger, the site my blog is hosted on.  Someone has told blogger that 5 of my posts, “contains allegedly infringing content that may violate the rights of others and the laws of their country.”  The key words here are ALLEGEDLY and MAY.

Anyone that has read this blog knows that there is nothing libellous within it.  Google will remove all posts where people raise this concern, they do this without reviewing the information.  It does not mean I have done anything wrong, so anyone being told that is being lied to.  There is more info on this video if you want to have a nosey. 

I have requested that google put back the information back and Baby’s Days have been made aware of this, google will put it back within 10 days unless Baby’s Days/Sys IQ LTd take me to court in the meantime.

I am not sure why the complaint was made as the notice hasn’t been published yet, but each of the posts flagged refers to either the director of SYS IQ Ltd or the creator and Admin on Baby’s Day’s Official support group.  Other than the post about the possible bug, which refers to neither.  If this is the case I will remove the names.

It could also be because of a copyright issue, only Baby’s Days or someone acting on their behalf, like their solicitors, can requests the posts be removed.  Back on the 27th November, I sent Baby’s Days solicitors a letter, the letter asked: 

“Please could you explain what you mean about my application of the trademark to the blog as being detrimental? What it is your client believes I am using in my blog that infringes the companies Intellectual Property Rights? Under UK Copyright Law, I believe I am allowed to use a piece of copyrighted material, or have ‘fair dealing’ for the purpose of criticism and news reporting. Please could you clarify your clients stance on this.”

I have received no response to this and until then I remain of the opinion that any use of the name Baby’s Days is made in reference to the company and any publication of copyright data (such as emails that are not marked confidential) is done so under fair dealing and fair use terms for the purpose of review.  You can’t exactly write a review about a company and their actions without using their name can you?  It’s quite patently obvious that I am not trying to pass myself off as belonging to or working with or part of this company.

Everything is factual and documented, sure sometimes I publish a lot of email exchanges, this is to provide context, so that readers could see I wasn’t posting negative things for my benefit; they could see how they naturally occurred, I felt this was more fair to Baby’s Days.

If the company didn’t act like this, there would be nothing to write about, if they/their customers really want to stop me blogging then they should buck up their ideas when it comes to customer service.  Reporting the blog for spurious reasons in an attempt to silence me just gives me more things to blog about.  As does threatening to terminate customer accounts for speaking about my blog.

Tomorrow I am moving house, so unless my lovely mindess get a good kip in, I wont be blogging,  But over the weekend there will be a post about the Data Centre used by Baby’s Days, so make sure you pop back or join the other 843 subscribers by popping your email address in the bar at the top – if you’re on your phone you might have to go to desktop mode to see it.

PS.  for those asking Chilling Effects is: “As part of our efforts to remain transparent, a copy of each legal notice we receive may be sent to the Chilling Effects project for publication and annotation. Chilling Effects is a joint project among U.S. law schools that seeks to provide resources about free speech online and intellectual property law.” Source Here, In Transparency Section.

Babys Days: The reviews they don’t want you to see.

So, it seems that current customers of Baby’s Days have been told that I am a customer with a grudge and that everyone else in the world thinks Babys Days is awesome.  Just to remind everyone this blog is here because Baby’s Days refused to update my fully paid up system, when I questioned this and tried to make others aware their updates could be restricted my account was terminated.

I was a happy user plodding along for almost 4 years without a care in the world, and then this happens.  It’s arguably only a matter of time before these customers who currently see me as some sort of hysterical grudge holding loon, find themselves in the same position as me.

I thought it would be helpful to collate some other users views of Baby’s Days.  It seems most negative reviews are removed under threat of libel action but if you look you will find them and you will also find posts by Babys Days that demonstrate their true attitude.

I am hoping that these reviews will demonstrate to current customers that my concerns are rational and shared by others; not just a byproduct of holding a “grudge”.  As ever, all I ask is for customers to please back up their data so that they will be safe if Baby’s Days pull the rug from underneath them.

Tomorrow I am going to be blogging about the Data Centre that Baby’s Days uses, so pop back for a nosey.

Baby’s Days and The Ukraine!?

So you might be wondering what Baby’s Days has got to do with the Ukraine?  Given that their team is “in house” and that they have a UK data centre you’ve probably assumed that everything is based here in the UK.

I was a user of Baby’s Days for 3.5 years and assumed that it was Mark that did all the coding (as he set it up initially for his wife) and then more recently Jeff joined the team part time as a kind of database administrator.  To my recollection I’ve never actually been told this, it’s more implied from the website wording and facebook posts etc.  Others might have interpreted things differently too, let me know in the comments section.  So to my mind, “in house” always meant either Mark or Jeff.
But recently I have realised that Baby’s Days has at least one employee based in The Ukraine. I did wonder if maybe the Gentleman was just from the Ukraine, but his Facebook accounts says he lives in the Ukraine.  Most companies use contractors so I don’t find this odd but the fact that Baby’s Days have failed to mention this employee does seem very misleading to me.

As I’ve said elsewhere on the blog, I’m not very technically minded so I am unsure how much, if any, of your data this gentleman has access to, if he can view or download photos etc.  When you login to your system you give permission  to be, “monitored and recorded by on-site system personnel.”  I am also unsure if this gentleman would have the ability to monitor and record you system use or if he is classed as “on site system personnel”.  These are questions I had hoped to ask Baby’s Days but they did not get back to me with a comment sadly.

I have asked Baby’s Days to comment on this information and they declined to do so.  As such this post is based on all information available at the time.  If new information comes to light, I will obviously update this post so that it remains as factual as the others on this blog.  There is of course the very small chance this man has a made up Linkedin and Facebook account and he doesn’t work for Baby’s Days at all.