Yesterday, Mark Kahl posted on the Facebook Baby’s Days support group asking people to leave a review as it, “encourages [them] to release fantastic new features onto the system.”
If you’re a regular reader of this blog you will know that when Baby’s Days introduced the control centre they refused to update my (fully paid up) system with the update, they refused to tell me why I suddenly wasn’t eligible for updates and they refused to pass my letter of complaint to the director. I’m not quite sure how they did this given their insistence that all systems are “identical”, but they did and you can read about it here.
Anyway lots of people are very concerned about the wording of the Facebook post made by Mark Kahl on the support group run by Kel Thomas via facebook. I’ve had numerous messages in my inbox over the last 24 hours asking things like:
If someone doesn’t leave a positive review will they be denied the next update?
Is this review site some sort of method for weeding out those not 100% happy about the system and cutting them off?
Why hasn’t Mark Kahl advertised this review website on the official Baby’s Days like page? Is he concerned that he will get more negative than positive reviews? After all the support group has all the unsatisfied customers weeded out by admin Kel Thomas, but you can’t stop people reading the official ‘Like page'; all those unhappy people will see the post and will leave a negative review.
I posted on Monday that my fair and accurate review wasn’t published on their review site, I know of a few others that have posted fair and reflective reviews too, but they also were censored. It turns out they are approving each review individually!
You have to start questioning at this point, is this a review site or a fan club? Can you imagine if Trip Advisor had to “approve” each review individually? What a farce!
Also, how many people have something negative to say about Baby’s Days that warrants them needing to approve each “review”. I’m under the impression I’m the only person in the history of the world EVER, to have had a problem with Baby’s Days (according to them). They have posted the link to the review site in a closed Facebook group. Surely if it’s just little old me with anything bad to say “approving” each comment is overkill?
In my opinion, you’d only need to approve each comment individually if you were worried you might get “too many” reviews that were “bad”. Given that this review website has only been advertised in a closed Facebook group how many “bad” reviews are they expecting to warrant this level of scrutiny?
These are the questions that current users of Baby’s Days really need to be asking themselves. There are still lots of people that believe the theft of my data by Sys IQ Ltd is somehow my own “fault”, I must have deserved it in some way. Surely no company would treat a customer the way I claim Baby’s Days has treated me, I must be lying, right?
Apart from the fact this blog is fully evidenced, you have to ask, if it’s just me that they have upset with their disgusting customer service why has this blog had over 30,000 views in such a short space of time? Why are so many people banned from posting on their “like” page? Why are so many users removed from the Support Group run by Kel Thomas that Mark Kahl, director of Baby’s Days, continues to endorse?
If it’s “just me” why not let my factual and fair comment lie there in with the (supposed) “hundreds” of others? Wake up and smell the coffee people, it’s not just me that’s why each post has to be “approved”; to keep their little bubble from popping.
And FYI Mark Kahl (my most frequent blog reader) I spent nearly 4 years on my work that you have refused to return, I sure as hell intend to spend at least that getting it all back.
Pop Back tomorrow where I’ll be posting a critique of Baby’s Days false advertising methods and then Friday I’m hoping to be posting a collaborative piece with a guest blogger. Ohhhh Exciting!