The blog now has almost 51,000 views, that’s crazy! There are 72 published posts, another 32 drafts waiting to be finalised and 528 published comments and none of them are spam! When I started this blog I never imagined there would be quite so many customers secretly disgruntled with the service they receive from Baby’s Days and living with the worry about what might happen if they upset the company in anyway.
Obviously there are still customers that are very happy to use the company and find the system very helpful. It’s usually these people that ask me, “have you tired talking to Mark, he’s really so lovely”.
With so much content on the blog and so many comments is easy for things to be missed, to recap here is the recording from the first time I called Mark and here is the first blog post about me calling him to discuss the withholding of access to my data.
I also tried to call him a second time which I’ve not blooged about before. Quite recently a lovely lady offered to be a sort of mediator between us in the hope that we could resolve the issue of Sys IQ Ltd witholding access to my data. Mark asked me to call him, we arranged a time, I called him and he then refused to speak to me as I was recording the call; despite the fact that he too was recording the call and the call HAS to recorded to safeguard my legal interests. The recording for the second conversation is here.
So to those that say, “have you tried calling Mark? He’s usually so helpful”. I hope this answers the question. Yes I have, twice; he doesn’t want to sort this out. It could easily have been sorted by giving me a few hours on the system to remove all my information, rather than immediately restricting the access to the system which resulted in me being unable to access the data. But this is the route Mark chose to take, so do not be fooled into thinking this could have all been sorted out with a simple conversation.