First of all I’m so sorry to all the readers that there was no blog post yesterday, the blog was experiencing technical difficulties and I was unable to post. I’m not really sure why this happened, but measures have been put in place to ensure it doesn’t happen again. I’ll be blogging more on this issue later in the week.
In the meantime I wanted to address an issue that has come up a lot in my inbox over the last week. A lot of people, including the ICO, have asked,
“Have you tried calling them on the phone?”
Yes I have, twice. The first time I was hung up on and wasn’t recording the call but the second time (16.12.14) I tried, a few days later, I got through to the director of the company, Mark Kahl and verbally requested that my data was returned.
Mark Kahl advised me to take this matter up with his solicitors, which I have, and they have both ignored me and continue to ignore the ICO.
I recorded the call, so for those of you that still feel that Mark Kahl is very reasonable and that this is a communication error on both our parts; please listen to the call by following this link:
As Baby’s Days record calls in their entirety, I believe I am legally entitled to publish this recording.
There is no communication error, Mark Kahl the director or Sys IQLtd, is flat out refusing to give me back 3.5 years worth of work.
It makes no sense to me why a company would do this? Why cause such harm to a customer that has been with you for over 3.5 years and paid over £500 for a service.
The only reason I can find is sheer malice. I’d be interested in hearing any other opinions in the comments below.