I‘ve posted on this blog previously about how Kel Thomas isn’t employed by babysdays. Kel Thomas and Baby’s Days are both adamant that they are two separate entities.
This begs the question of why the support group is called the “official” support group, “supported and approved by Baby’s Days”. I don’t understand how they can be unrelated when using wording such as this?
Surely you’re either “supported and approved” by Baby’s Days or you’re not? I can’t understand how you can be both at the same time? “Supported and approved” but “completely separate”?
The reason this is so important is because Baby’s Days direct new and potential customers to the support group and they use it as a means of advertising their service. Which is completely understandable. But the reason why this support group features on this blog is because it is incredibly censored and biased in favour of the product, this wouldn’t normally happen and companies should be happy to show negative and positive reviews/comments.
As it stands, it’s my opinion that the way Baby’s Days uses the support group presents an unfair and misleading viewpoint for new customers. They do not get to see any of the technical difficulties that users may be experiencing as post like that are simply deleted. Only mundane, “how do I do x” questions are answered, very quickly, by Kel Thomas.
So long as they can advertise in this slanted manner they have no need to change the way they talk to and treat their current customers. This blog is about trying to to get my data back and also about making the company accountable for their treatment of customers or at least making customers aware that their account could be terminated if they don’t, ‘keep in line’ so to speak.
If you think I’m being a bit silly and you feel Baby’s Days talks to its customers just fine, please read the below post taken from the support group just over a year ago. This is when I first started to question the ethics of this company and became more aware of how heavily posts were censored. This post was later removed from the group, presumably by Kel Thonas as she was the only admin at the time.
I would love to hear some thoughts about this in the comments below, don’t forget you can post Anon.
Pop back tomorrow where I will be blogging about Baby’s Days connection with the Ukraine!
DISCLAIMER: Since Jan 1st 2015 the previously mentioned, “Official” support group endorsed by Baby’s Day was re-branded and no longer contains the word “official” and seemingly is no longer endorsed by Baby’s Days. At the time of writing this blog post the details within were 100% accurate.