Kel Thomas has posted over in the Official Babys Days support group that it’s none of my business, “who they employ and it’s [also] none of our [meaning customers] business”. A few other users go on to say that banks and electricity companies employ people all over the world.
I thought I’d use this blog post to perhaps clarify some points.
- I don’t care if a contractor lives in a yacht off the coast of St Trpoez or in a mud hut in Yemen. I do care that a company claims to only use in house developers when potentially they are not in house at all and are actually contracted. This would be dishonest.
- Secondly and more importantly, I don’t care if Baby’s Days use contractors, as I said, it’s pretty standard. But I do care if they put competitors down for using contractors when they are actually potentially doing the very same thing! Is it a bad thing to use a contractor? Not necessarily. Is it bad to lie about your use of a contractor? Of course it is! This would be dishonest.
Do Baby’s Days Use Contractors?
Baby’s Days claim that they don’t “subcontract the development of their system to unknown individuals”. I have asked Baby’s Days how they explain the gentleman based in the Ukraine and also the countless other adverts placed on Freelance websites over the last 3 years including one for a logo redesign and another as recent as December 2014 for an IOS developer to develop an app. They have declined to comment.
Is it any of your business who works for Baby’s Days?
Anyone who actually thinks it’s none of their business who a company potentially uses as a contractor obviously needs to think long and hard about making such claims. As a childminder, I can’t let one person over my threshold without signing a visitors book (ok, it’s not a legal requirement, but you know what I mean), so why would it be ok to potentially share a load of information with a stranger a company may or may not have vetted?
As Baby’s Days deny their use of contractors they haven’t published parameters for how contractors will operate or what they can and can’t see/do, which is what most companies tend to do. Their Terms and Conditions say, “Each party will ensure that any agents or subcontractors that are permitted to access any of the other’s Confidential Information are legally bound to comply with the obligations set forth herein.”
But what does that actually mean? Can contractors access Confidential Information? Would Photos fall under this? Can contractors download photos? Importantly what happens when the T&Cs change again, without customers knowing as happened in November? What additional rights could possible contractors potentially be given?
These are the questions that pop into my head as an ex user and really they should be popping into everyone’s head that has used this service since it began. Until Baby’s Days clarify this matter we really wont know all of the facts unfortunately and it’s quite frankly extremely arrogant to suggest customers have no right to know who may potentially have access to their data.
DISCLAIMER: Since Jan 1st 2015 the previously mentioned, “Official” support group endorsed by Baby’s Day was re-branded and no longer contains the word “official” and seemingly is no longer endorsed by Baby’s Days. At the time of writing this blog post the details within were 100% accurate.